Frequently asked questions

What is Consentic?

Consentic is an online platform for medical, dental and financial consent. Consentic provides a comprehensive library of patient-tested, medicolegally-reviewed consent video animations with interactive checklists and secure electronic consent forms. Consentic improves and standardises the consent process for medical treatment, making consent simpler and reassuring for patients, and safer and faster for clinicians.

How does it work?

Consentic is simple to use and faster than conventional consent.

As the clinician, you:

  • log in to your Consentic account
  • create a profile for the patient
  • select the procedure you want the patient to be consented for.

The patient

  • is emailed a link to watch the video at home, or watches it in your practice or hospital
  • completes a checklist after watching the video, to ensure they have understood the procedure and its risks
  • is provided with estimated fees for the procedure, if you choose to include financial consent
  • signs the consent form electronically

You then sign the consent form electronically.
Consent is completed! You and the patient are emailed copies of the completed consent forms.

Who creates the video animations?

All of our video animations are created by medical specialists, and are reviewed by medicolegal experts prior to publication on Consentic.

What are the benefits of using Consentic?

There are more than 150 peer-reviewed studies in the medical literature supporting the use of video-assisted consent to improve consent for medical procedures.
 
Consent for medical treatment is not standardised between practitioners, practices and institutions. Consentic aims to bring clarity and consistency to medical, dental and financial consent.

Benefits include but are not limited to:

  • Time saved per consent
  • Standardised consent
  • Improved patient and clinician satisfaction
  • Improved patient understanding
  • Reduced patient anxiety
  • Improved patient compliance with post-operative instructions
  • Potential reduction in medicolegal risk.

What is the benefit to my patients?

  • Improved patient satisfaction
  • Improved comprehension and retention of material presented
  • Reduced anxiety leading up to the procedure
  • Improved compliance with post-operative instructions.

Can I customise the video animations and information? (for example, my own complication rates or specific post-operative instructions)

The video animations are not able to be customised. However, each clinician has the opportunity to enter their own information for each consent they create, for example their complication rates. In addition, clinicians can upload documents for viewing and download by patients, for example their post-operative instructions.

Can I request for a particular video animation to be made?

Please do! We welcome suggestions and look forward to hearing from you. Please contact us at info@consentic.com or visit our contact page.

Can I have access to the video animations without using the consent forms?

At this stage, all video animations are linked to a consent form. However, it is possible to email your patients a consent which would allow them to watch the video animation. Please note that they are not obliged to complete the consent form.

What specialties are available?

Cardiology

Dermatology

Gastroenterology

Ophthalmology

Orthopaedic surgery

If your specialty is not listed and you would like it to be, please let us know. Contact us at info@consentic.com or visit our contact page.

How secure is my patient information?

We take patient privacy seriously. All information is Health Insurance Portability and Accountability Act compliant. All data is encrypted.

Is my credit card information safe?

Consentic doesn’t store any credit card information. All transactions are encrypted through Stripe.

Do you have different languages available?

We have the option to translate our medical consent videos into any language. Please contact us with the language you require, by emailing info@consentic.com or visit our contact page.

Am I medicolegally protected if I use Consentic?

Consentic video animations are comprehensive, yet simple to understand and enhance patient comprehension. The data of the patient watching the animation is logged, and patient understanding is tested prior to your patient signing a legally binding electronic medical consent form, so you can demonstrate they have understood procedure specific risks. Whilst we cannot guarantee that you will not be litigated against, you can rest assured that you have provided robust consent. All videos are archived for 20 years and any revisions or new versions are tracked, should problems ever arise.

Am I locked into a contract?

No. Our flexible payment options mean you purchase monthly consents packages. There is absolutely no obligation to continue using the platform, and you will never be charged for anything without your consent.

Ready to revolutionise your practice?